Yes, you can return a vacuum cleaner to Costco within 90 days of purchase, provided you have the receipt and it’s in good condition.
Costco’s generous return policy makes it a top choice for big purchases like vacuum cleaners. But how exactly does it work for vacuums? Here’s everything you need to know about returning vacuum cleaners to Costco, with real-world examples and key details.
Costco’s Vacuum Cleaner Return Policy
Costco accepts returns on vacuum cleaners with no time limit under their satisfaction guarantee. Unlike electronics which have a 90-day return window, vacuums can be returned years after purchase if you’re unsatisfied.
Key points:
- No receipt needed if purchased with your membership card
- Original packaging not required
- Full refund given in original payment method
- Online purchases can be returned to any warehouse
Real Customer Experience
One member returned a 4-year-old Dyson V7 Animal vacuum that stopped working. Without a receipt, Costco:
- Looked up purchase via membership card
- Issued full $400 refund immediately
- Allowed purchase of newer model same day
Exceptions to Know
While most vacuums qualify for unlimited returns, be aware of:
Special Order Items
Custom-configured vacuums or special orders through Costco’s kiosk may not be returnable unless defective.
Damaged/Missing Parts
Costco may refuse returns if critical components are missing or if damage appears intentional. Always return with all major parts.
How to Return Your Vacuum
In-Store Returns
Bring the vacuum to any Costco warehouse:
- Go to Member Services desk
- Have your membership card ready
- Expect quick processing (typically under 5 minutes)
Online Purchases
You have two options:
- Return to any warehouse (easiest method)
- Initiate return through Costco.com for mail-back
Pro Tips for Vacuum Returns
Keep Accessories
While not always required, returning with attachments like specialized vacuum heads improves acceptance chances.
Check for Upgrades
When returning older models, ask about current offerings. Many find newer versions at lower prices, like the Dyson V8 being $75 cheaper than the original V7.
Battery Issues Common
Many cordless vacuum returns stem from battery failures. Costco accepts these even after manufacturer warranties expire, unlike stores like Bed Bath & Beyond.
Comparing Return Policies
| Retailer | Vacuum Return Window | Receipt Required? |
|---|---|---|
| Costco | Unlimited | No (with membership) |
| Bed Bath & Beyond | 1 year | Yes |
| Walmart | 90 days | Yes |
Maintaining Your New Vacuum
To extend your vacuum’s life after purchase or replacement:
- Regularly clean filters (see filter cleaning guide)
- Remove hair from rollers monthly
- Store properly to prevent damage
For cordless models, battery care is crucial. Avoid leaving constantly plugged in and minimize max power usage to preserve battery life.
Why Costco’s Policy Stands Out
Costco’s unlimited return window on vacuums provides exceptional value compared to competitors. As noted in Consumer Reports, this policy removes the risk from expensive vacuum purchases. Members report successful returns on vacuums used for 3+ years with no questions asked.
The policy does have limits – abuse could lead to membership cancellation. But for legitimate returns of malfunctioning vacuums, Costco consistently delivers on their satisfaction guarantee.